Terms of Service

01About Forword IT

Forword IT is a digital innovation and technology services company providing services that may include:

• Website design and development
• Software and mobile application development
• Artificial Intelligence (AI) and business automation solutions
• Digital marketing and search engine optimization (SEO)
• Software consulting and IT solutions
• Professional training, internship, and skill development programs

The availability and scope of services may vary depending on the project, agreement, or program.

02Acceptance of Terms

By using our website, submitting an inquiry, purchasing a service, enrolling in a training program, or entering into a project agreement with Forword IT, you acknowledge that you have read and understood these Terms and agree to comply with them.

Additional terms may apply to specific services, projects, or training programs.

03Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Use the website for fraudulent, unlawful, or misleading activities.
• Attempt to gain unauthorized access to our systems, servers, or databases.
• Distribute malicious software or harmful code.
• Copy, reproduce, or exploit website content without permission.
• Interfere with the website's functionality, security, or availability.
• Submit false, misleading, or unauthorized information through our forms.

We reserve the right to restrict access to users who violate these Terms or misuse our website.

04Services and Project Agreements

Forword IT provides technology and digital services according to the requirements agreed upon with each client.

Before beginning a project, the parties may agree on the scope of work, deliverables, project timeline, pricing, payment schedule, revisions, maintenance, and other relevant conditions.

Any significant change to the agreed scope may require additional fees or an adjustment to the delivery timeline. Specific project proposals, quotations, or signed agreements may supplement these Terms and will govern the relevant project where applicable.

05Pricing and Payments

Service fees, training fees, and other charges will be communicated through the relevant quotation, proposal, invoice, or program announcement.

Unless otherwise agreed in writing:

• Payments must be made according to the agreed payment schedule.
• Clients are responsible for providing accurate payment information.
• Additional work outside the agreed scope may incur additional charges.
• Delayed payments may result in a pause or suspension of services, subject to the applicable agreement and law.

Any refund, cancellation, or rescheduling conditions will be communicated before purchase or enrollment where applicable.

06Intellectual Property Rights

Unless otherwise agreed in writing, Forword IT retains ownership of its website content, branding, logos, graphics, documentation, reusable code, internal tools, and other proprietary materials.

Ownership and permitted use of project-specific deliverables will be determined by the relevant client agreement and applicable law. Third-party software, libraries, APIs, fonts, images, and other licensed materials remain subject to their respective license terms.

You may not reproduce, distribute, modify, or commercially exploit our proprietary materials without prior written permission.

07Client Responsibilities

Clients using our services agree to:

• Provide accurate project requirements and necessary information.
• Supply authorized content, images, trademarks, and other materials.
• Obtain any permissions required for materials they provide.
• Review deliverables and provide feedback within agreed timelines.
• Maintain the security of their accounts and credentials.
• Use delivered products and services in compliance with applicable laws.

Forword IT is not responsible for delays caused by incomplete information, delayed approvals, or dependencies outside our reasonable control.

08AI-Powered Services and Third-Party Tools

Some of our services may use artificial intelligence, machine learning, third-party APIs, cloud platforms, and external software tools.

Third-party services are subject to their own terms, policies, availability, and pricing. Forword IT does not control independent third-party platforms and cannot guarantee their uninterrupted operation or continued availability.

09Digital Marketing and SEO Disclaimer

Digital marketing, advertising, and SEO services are performed according to the agreed scope of work and applicable platform policies.

Advertising costs, platform charges, and third-party subscription fees are separate from our service fees unless explicitly included in the agreement.

10Training and Internship Programs

Forword IT may offer training courses, internships, and professional development programs.

Program duration, fees, schedules, curriculum, eligibility criteria, attendance requirements, assessment methods, certificates, and other conditions will be communicated in the relevant program description or enrollment agreement.

Program-specific refund and cancellation policies will apply where communicated and legally permissible.

11Confidentiality and Data Protection

We aim to handle personal information and confidential client materials responsibly. Information may be collected or processed when you contact us, request a quotation, use our website, or enroll in our services.

We may use relevant information to respond to inquiries, deliver services, manage projects, communicate updates, and meet legal obligations.

Information may be shared with authorized service providers when reasonably necessary to operate our services, subject to applicable requirements. We will handle personal information in accordance with our Privacy Policy and applicable law.

Clients should avoid sending passwords, payment card details, or other highly sensitive information through unsecured communication channels.

12Third-Party Links

Our website may contain links to external websites, services, or resources. These links are provided for convenience and informational purposes.

Forword IT does not control or endorse every third-party website and is not responsible for its content, security, privacy practices, or availability. Users should review the applicable third-party terms and privacy policies before using those services.

13Warranties and Service Availability

We strive to provide reliable services and maintain accurate website information. However, our website and general informational content are provided on an “as available” basis.

To the extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Any specific service warranties, support commitments, maintenance obligations, or service-level agreements must be set out in the relevant written agreement.

14Limitation of Liability

To the extent permitted by applicable law, Forword IT will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of profits, revenue, business opportunities, or data.

Our liability for a specific project or service will be subject to the applicable agreement and relevant law. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

15Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or reasonable costs arising from your unlawful use of our website, your violation of these Terms, or your infringement of third-party rights through materials or instructions you provide.

This section does not apply to the extent that a claim results from conduct for which you cannot lawfully be held responsible.

16Suspension and Termination

We may suspend or discontinue access to our website or a service where reasonably necessary due to security concerns, unlawful activity, material breach of an agreement, non-payment, or operational requirements.

Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue. Any outstanding payment, refund, confidentiality, intellectual property, or other obligations that survive termination will remain subject to the applicable agreement and law.

17Changes to These Terms

Forword IT may update these Terms to reflect changes in our services, business practices, legal requirements, or website functionality.

Updated Terms will be published on this page with a revised effective date. Your continued use of the website after an update takes effect constitutes acceptance where legally permitted. Material changes to existing client agreements will be handled according to those agreements and applicable law.

18Governing Law

These Terms shall be interpreted in accordance with the applicable laws of Bangladesh, unless another governing law is expressly agreed in a valid written contract or required by applicable law.

Any disputes arising from these Terms will be handled by the competent courts or dispute resolution mechanisms with appropriate jurisdiction.