Privacy Policy
How we collect, use and protect your personal information.
Last updated: 11 October 2026
01Introduction
Welcome to Forword IT. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, purchase our services, or participate in our training and internship programs.
By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.
02About Forword IT
Forword IT is a digital innovation and technology services company providing services that may include:
- Website design and software development
- Mobile application development
- Artificial Intelligence (AI) and business automation solutions
- Digital marketing and search engine optimization (SEO)
- IT consulting and technology solutions
- Professional training, internship, and skill development programs
This Privacy Policy applies to personal information collected through our website, communications, service engagements, and program enrollment processes.
03Information We Collect
We may collect the following categories of information, depending on how you interact with us.
3.1Personal Information
When you contact us, request a quotation, apply for a position, or enroll in a program, we may collect:
- Full name
- Email address
- Phone number
- Business or organization name
- Address or location information you provide
- Educational qualifications and professional experience, where relevant
- Information included in applications, CVs, forms, or inquiries
3.2Project and Service Information
When you work with Forword IT, we may collect information necessary to deliver our services, including project requirements, business information, technical specifications, communication records, and materials you provide.
3.3Payment Information
We may collect payment confirmation, transaction references, billing details, and related records necessary to process or verify payments.
3.4Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
- IP address
- Browser type and version
- Device and operating system information
- Pages visited and time spent on pages
- Referral sources and general website interaction data
- Cookies and similar tracking technologies
04How We Use Your Information
We may use your information for the following purposes:
- To respond to inquiries and service requests.
- To provide, manage, and improve our services.
- To prepare proposals, quotations, invoices, and project agreements.
- To process training and internship applications and enrollment.
- To communicate about projects, schedules, payments, and service updates.
- To assess job or internship applications where relevant.
- To maintain business, financial, and administrative records.
- To monitor website performance and improve user experience.
- To protect our website, systems, clients, and users from fraud or misuse.
- To comply with applicable legal obligations.
- To send promotional communications where permitted by law and, where required, with your consent.
We will use personal information only for purposes that are consistent with applicable law and this Privacy Policy.
06Third-Party Services
We may use third-party providers to operate our website and deliver our services. Depending on our actual configuration, these may include:
- Website hosting and cloud infrastructure providers
- Analytics and website performance tools
- Search engine and digital advertising platforms
- Email and business communication services
- Payment providers and financial institutions
- AI platforms and API providers
- Software development and project management tools
These providers may process relevant information on our behalf or under their own privacy policies, depending on their role.
We encourage users to review the privacy policies of third-party services they choose to use. We do not control the privacy practices of independent third parties.
07AI Services and Data Processing
Some Forword IT services may use AI models, machine learning systems, external APIs, or automated processing tools.
Where necessary to deliver a project, information may be processed through these services in accordance with the applicable project agreement and relevant provider terms.
We will take reasonable steps to use appropriate providers and safeguards when handling client information through AI-enabled services.
09Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to legal and legitimate recordkeeping obligations.
10Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
Depending on the nature of the information and services, safeguards may include access controls, restricted permissions, secure communications, and appropriate data handling procedures.
11Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing relies on your consent.
- Object to or request restrictions on certain processing activities.
- Opt out of promotional communications.
- Raise a concern or complaint about how your information is handled.
To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing a request.
12Children's Privacy
Our website and services are not intended to knowingly collect personal information from children in violation of applicable law.
Where a training or internship program accepts applicants who require parental or guardian consent, we will follow the applicable enrollment requirements.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take reasonable action where necessary.
13International Data Transfers
Some of our hosting providers, software platforms, AI service providers, or business partners may process information outside Bangladesh.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and related processing comply with applicable legal requirements and any necessary safeguards.
The privacy laws of the destination country may differ from those of Bangladesh.
14External Website Links
Our website may include links to third-party websites, platforms, or services. These external websites operate independently and may have their own privacy policies and data collection practices.
Forword IT is not responsible for the privacy, security, or content of third-party websites. Please review their privacy policies before sharing personal information with them.
15Marketing Communications
We may send service-related messages, project updates, course announcements, or promotional communications where permitted by law.
You may opt out of promotional emails by following the unsubscribe instructions provided in the message, where available, or by contacting us directly.
Even if you opt out of marketing messages, we may still send essential communications relating to an active project, payment, enrollment, or other existing service relationship.
16Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about our privacy practices.
Where required by law, we will provide notice or obtain consent for material changes.
Privacy questions or requests?
Reach us at contact@forwordit.digital or +8801772577409.